Frequently Asked Questions

You can make payments on our webiste using a credit card from any bank of your choice, as well as debit cards and cash payments (ATM) cards. Enjoy a seamless and secure checkout experience!

We do not currently offer payment on delivery. 

Step 1: On the payment page, you will find the "Gift card or Discount Code" field under your order summary.
Step 2: Please enter your campaign coupon code or your special discount code for the products in your basket.
Steo 3: Then you may click on "Apply" to activate the discount.

We kindly advise you to re-check that you have applied the discounts just before you proceed with your payment.

Due to legal procedures, credit card installments cannot be made for purchases from a company based abroad. 
We are a Canadian-based company, so you can only choose the single payment option for your credit cards.

Your invoice will be automatically generated for you when you have placed your order and finalize your payment.
 

Your order confirmation e-mail will be automatically generated as soon as you have placed your order and will be delivered to the e-mail address you have shared with us.
We kindly recommend you to check your spam/junk and promotional mailboxes first before you contact us just in case you do not see your confirmation mail in your inbox.

Oders are typically canceled due to stock unavailability or in specific circumstances upon customer request.

There is a very short period of time between your order being placed and being processed by us.
Due to the quickly running out of stocks on discounted products and in order to keep customer satisfaction at the highest level, your orders are immediately completed and purchased from the stores on the same day.
If you contact us at info@hepsikanadadan.com immediately after you have placed your order, we may cancel your order if it has not been processed.

If you wish to make any amendments in your order, it is necessary to cancel your existing order and create a brand new one.
For the cancelation of your current order, we recommend you to please contact us at info@hepsikanadadan.com

Shipping costs are determined by the weight and volume of the products in your order as well as the shipping destination.
All prices are all inclusive, and the total cost with no hidden fees, will be displayed at checkout. 

Your purchases will be delivered to you between 2 to 5 working days after your orders have been fulfilled from our office.
Supplying of the products may take up to 10 working days. (These times may be extended due to the fact that cargo companies and stores are very busy during times such as Black Friday – Cyber Monday, Christmas – Boxing Day, Thanksgiving)

We proudly deliver to all GCC Countries ( Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Aram Emirates), Azerbaijan, United Kingdom, Lebanon and Iraq ensuring seamless service across these key regions. As we continue to grow, exciting expansions are on the horizon - stay tuned for more destinations coming soon!

Our pricing is all-inclusive, with no hidden fees, and our dedicated courier service takes care of customs clearance for a smooth, hassle-free delivery experience. Wherever you are, we make shipping effortless!

You can track your parcel with the tracking information provided in the e-mail sent to you when your order is shipped. If necessary, you can select  your delivery date and if you are not at your current address, you can select to keep your parcel at the  branch you select closest to you until you are able to pick it up

We offer a personalized private shopping service, where every product is carefully sourced, packaged, and custom-cleared just for you. Please note that if those items are then reshipped to Canada, additional customs fees and shipping charges may apply. Due to the high costs associated with these fees, we are not able to offer returns or exchanges. Thank you for your understanding!

Every product we deliver is carefully inspected to ensure quality and accuracy. If you believe that you have received an incorrect or defective item, please contact us at info@hepsikanadadan.com - we are here to assist you!

Yes, you can place an order without creating a membership, however we suggest that you create a membership and fill in all your information completely so that you can track your order, earn points for your next purchases and place orders more conveniently.

By clicking on the "Forgot password" link on the home page and entering the e-mail address you used when signing up to the site, a password reset e-mail will be sent to your e-mail address very shortly. You can change the password from the link provided in this e-mail.

With each order, you earn Maple Points. You can spend these points later as you wish. 
On special occasions and birthdays you can earn extra points.

During the payment process, your credit card information is encrypted using 128bit SSL and is automatically sent to the bank where payment is made and authorization is received. During this process, your information is only sent to the bank and is not kept by our company.
Our company uses Shopify infrastructure and is one of the most reliable and accepted infrastructures worldwide.

Your credit card information is not kept by our company.

The identity information you provide during the membership registration or to complete an order is kept in accordance with the confidentiality agreement.

We take pride in packaging all our products stylishly, elevating them beyond traditional gift wrapping. However, if you have a special gift packaging request, feel free to reach out - we would love to accommodate your requests!

The invoice is sent to your e-mail address via e-invoice. There is no price information added in your package.
But there might be the price tags on the products. We can also remove these tags in advance if you inform us that order is a gift.

We have our head office in Canada that responds to your mails. 
Your mails will be answered within 48 hours.

The products on our website are the best selling products. For special orders, please contact our sales team on Instagram.