Frequently Asked Questions

We accept major credit cards. 
You can make payment by using a credit card of any bank you wish for your purchases from our site.
You can make payments with debit cards and cash payment (ATM) cards. 

We do not yet have a payment option at the door.

On the page of payment , you may find the "Gift card or Discount Code" field under your order summary,
please enter your campaign coupon code or your special discount code for the products in your basket.
Then you may  click on "Apply" to activate the discount. We kindly advise you to recheck that you have applied the discounts just before your payments.

Due to legal procedures, credit card installments cannot be made for your purchases from a company based  in abroad. 
We are a Canadian-based company, so you can only choose the single payment option for your credit cards.

All products we sell through our website are customs cleared on your behalf by individual micro-export from our Canada-based company.
Due to this reason, you may only make individual purchases from our website.
Your invoice will be automatically generated for you when you have placed your order and finalized your payments.
 
We kindly ask you to contact us by sending an e-mail to info@hepsikanadadan.com for your corporate purchases.

All prices on our website are in Canadian Dollars.
Our base prices are in Canadian Dollars and you may also observe the prices in Turkish Lira with the current exchange rate.
When you pay by credit card due to the fact that our prices are in Canadian Dollars,
there may be a slight difference between the amount you see on the payment screen and the amount you see on your card statement.
These differences are not caused by us but by the fact that the exchange rate applied by most banks is higher than the current real exchange rate.

Your order confirmation e-mail will be automatically generated as soon as you have placed your order and will be delivered to the e-mail address you have shared with us.
We kindly recommend you to check your spam and promotional mailboxes before you contact us, just in case you do not see your confirmation mail in your inbox.

We generally cancel your orders only in case of stock unavailability or in specific circumstances as a request of our customers.

There is a very short period of time between your order being placed and being processed by us.
Due to the quickly running out of stocks on discounted products and in order to keep customer satisfaction at the highest level, your orders are immediately completed and purchased from the stores on the same day.
If you contact us at info@hepsikanadadan.com immediately after you have placed your order, we may cancel your order if it has not been processed.

As we work with interdepartmental work division, in order to avoid confusion, if you wish to make any amendments in your order, it is necessary to cancel your existing order and create a new one.
For these necessary cancelation of your current order, we recommend you to contact us at info@hepsikanadadan.com

Shipping costs depend on the weight and volume of the products in your order and the shipping destination.
Shipping is free for orders over 140 Canadian Dollars.

Your purchases will be delivered to you between 2 and 5 working days after your orders have been supplied and delivered to our office.
Supplying of the products take up to 10 working days. (These times may be extended due to the fact that cargo companies and stores are very busy during times such as Black Friday – Cyber Monday, Christmas – Boxing Day, Thanksgiving)

We have delivery options to almost all countries. To find out shipping costs and customs information for your country you may contact us by sending an e-mail to info@hepsikanadadan.com

We provide all necessary support for customs clearance. Customs payments, excluding the products shipped to Turkey, need to be covered by you. Customs payments and taxes are not included in the prices. For any questions regarding this issue, you can contact us by sending an e-mail to info@hepsikanadadan.com

You can track your parcel with the information in the e-mail sent to you when your order is shipped. If necessary, you can choose your delivery date and if you are not at your address, you can keep your cargo at any branch you choose until you receive it.

We offer individual customer-based  private shopping service, therefore all products are purchased, packaged and customs cleared specifically for you only. Customs fees and shipping charges are incurred if the customs cleared product returns to Canada.
Regarding to the high expenses, our company is not able to provide returns and exchanges.

All of our products are delivered to you after being controlled. If you believe that your product has been sent wrongly or defectively, please contact us at info@hepsikanadadan.com

Yes, you can place an order without creating a membership, however we suggest that you create a membership and fill in all your information completely so that you can track your order, earn points for the  next orders and place orders more convenient.

By clicking on the "Forgot password" link on the home page and entering the e-mail address you used when signing up to the site, a password reset e-mail will be sent to your e-mail address very shortly. You can change the password from the link in this e-mail.

With each order, you earn Maple Points. You can spend these points later as you wish. 
On special occasions and birthdays you can earn extra points.

During the payment process, your credit card information is encrypted using 128bit SSL and is automatically sent to the bank where payment is made and authorization is received. During this process, your information is only sent to the bank and is not kept by our company.
Our company uses Shopify infrastructure. It is one of the most reliable and accepted infrastructures worldwide.

Your credit card information is not kept by our company.

The identity information you provide during membership registration and shopping is kept in accordance with the confidentiality agreement.

We package all of our products in a more stylish way than gift wrapping. However, if you have a special gift package request, we may also welcome.

The invoice is sent to your e-mail address via e-invoice. There is no   price information will be  added  in your package.
But there might be the price tags on the products. We can also remove these tags,  if you inform us about the gift information.

We have our head office in Canada that responds to your mails. 
Your mails will be answered within 48 hours.

The products on our website are the best selling products. For special orders, please contact our sales team on Instagram.